FAQ

Here are a few little things you might like to know. If you have any questions that aren't covered here, just drop us an email at hello@moodfleur.com

ORDERS

How do I place an order?
You can click on the item and add it to your cart. Once you are ready, proceed to your cart page to check out.

Can I make changes to my order after I have already placed it?
Once your order has been placed, it cannot be cancelled or changed.

How do I know if my order has been confirmed?
An order confirmation email will be sent to to the email address that you have provided. As this email is automatically generated, do note that it may be marked as spam.

If I've made an order but I'm unable to get through to the payment page, is my order confirmed?
Your order is only confirmed upon successful payment, and you would be able to see your order confirmation number.

If I wish for to be an anonymous sender, is it necessary for me to fill in Sender details?
Yes, it is. In the event that we are unable to contact the recipient upon delivery, the sender will be contacted.

Can a message be attached to the bouquet?
Yes, you can attach a message to the recipient upon checkout. Do ensure that you sign off with your name if you'd like your recipient to know who the bouquet is from.

DELIVERY

Where does Mood Fleur deliver?
We deliver to most addresses in Singapore except for No-Go Zones. Do check out our Delivery and Returns page for more information.

What time will my flowers be delivered, and can I request for a specific delivery time?
You may select your preferred time range of 9am-12pm, 12pm-3pm, 3pm-6pm daily. Additional top-up of $10-$20 depending on time and location applies to the standard delivery fees if you wish to have your orders delivered at a specific time.

What if nobody is at the delivery location to receive the flowers?
We will place the flowers at the door or find a shady spot for it and inform the recipient or sender. If we are unable to access the residential unit and the recipient is not contactable, we will try to contact the sender to discuss on alternatives. If we are not able to reach the sender, the flowers will be returned to the store. We will attempt to notify the sender by phone or email for self-collection or redeliver the next working day at an additional fee.

Can I request to reroute the flowers if the recipient is not at the delivery location given in the order?
Please inform us early should there be a change in delivery location and we will try out best to see how we can accommodate to that. In the event couriers have already been arranged before you make the changes, we will not be able to reroute the flowers. In such instances, the flowers will be returned to the store for self-collection or redelivery the next working day at an additional fee. 

Can I get my flowers today?
Same day delivery applies to orders confirmed before 11:00am each day.

How will I know my order status?
A text or email will be sent to you once your order has been delivered. However, there may be delays in sending the delivery confirmation email as our drivers are constantly on the move, they may not be able to update the delivery status on time.

If I require flowers urgently, what do I do?
Kindly drop us an email at hello@moodfleur.com or give us a call at +65 91504584 and we would do our best to make it possible for you.

PAYMENT

How do I make payment?
We accept VISA and Mastercard for daily bouquets. For custom orders, bridal flowers, and packages, we accept bank transfers and cheque payments.